To protect your shopping rights, we have established the following refund and return policy. Please read these regulations carefully before submitting a return or refund request.

I. Return Request Period

Users may submit a return request within 7 days of receiving the merchandise; the specific timeframe is subject to local laws and regulations as well as policies published on the website.

II. Return Conditions

Items submitted for return must meet all of the following conditions:

The item has not been worn, washed, altered, or damaged;
The item remains in its original saleable condition;
All tags, labels, packaging, accessories, and complimentary gifts are intact and complete;
Valid order information or proof of purchase is provided.
III. Situations Not Eligible for Refund or Return

Refunds or returns are generally not supported in the following cases:

The item has been worn, washed, or damaged by the user;
Tags, packaging, or accessories are missing;
The request is made beyond the specified return period;
Customized items or items made to special order specifications;
Clearance or final sale items (where the product page explicitly states that returns or exchanges are not accepted);
Damage or staining caused by the user.
IV. Refund Process
Users submit a refund or return request via website customer service or the order page;
Customer service reviews the request and confirms eligibility;
The user ships the item back to the designated address;
Upon receipt and inspection of the returned item, we will process the refund within 5–10 business days;
The refund will be issued to the user’s account via the original payment method; the actual time of receipt depends on the payment provider’s processing time.
V. Shipping Fee Information
Return shipping costs are covered by the website for returns due to product quality issues, incorrect items shipped, or delivery errors;
Return shipping costs are borne by the user for returns due to incorrect sizing, changes in personal preference, or other non-quality-related reasons;
If the order qualified for free shipping, incurred logistics costs may be deducted from the refund amount depending on the circumstances.
VI. Billing Information

All products sold on this website are one-time purchases requiring a single payment; there are no subscription services, automatic renewals, or recurring charges involved.

VII. Return Address

Please do not ship items back without prior confirmation from customer service. Once your request has been approved, please ship the items to the following address:

Company: Stellar Stitchwear Ltd
Address: 4185 Brannon Street, IRVINE, CA 92603
Phone: 213-222-2885
Email: support@stellarstitchwear.com

We are not liable for any loss, refusal of delivery, or inability to process the return if items are shipped back without prior confirmation.

VIII. Contact Information

If you have any questions regarding refunds, returns, or after-sales service, please contact us via the website’s online chat or our official contact channels. We will assist you in resolving the issue as soon as possible.