1. How do I purchase products?

You can browse the product pages, select the desired style, color, and size, add items to your shopping cart, and follow the on-screen prompts to submit your order and complete the payment process.

  1. What payment methods are accepted?

We accept the payment methods displayed on the site; the specific options available to you will be shown at checkout.

  1. Are shipping costs included in the product price?

The prices displayed on product pages generally do not include shipping costs. Shipping fees are calculated automatically at checkout based on your delivery address and chosen shipping method. If a “free shipping” promotion applies, the terms of that promotion will govern.

  1. When will my order be shipped?

Once payment is successful, we will arrange shipment within the standard timeframe. Shipping times may be extended during holidays, promotional events, or special circumstances; please refer to your order status and tracking information for the latest updates.

  1. How can I check my order status?

You can log in to your account and visit the “My Orders” page to view the processing progress, shipping status, and delivery details.

  1. What if the product color differs from the image?

Due to factors such as the shooting environment, monitor settings, and lighting, there may be slight color variations between the product images and the actual item; the color of the item you receive is the definitive one.

  1. Are returns or exchanges supported?

Items that meet our return and exchange policy criteria are eligible for return or exchange. Items must be unworn, unwashed, and undamaged, with original packaging, tags, and accessories intact.

  1. Which items are ineligible for return or exchange?

Returns or exchanges may not be accepted in the following cases:

Items that have been worn, washed, or damaged by the user;
Missing product labels, tags, or packaging;
Requests made beyond the specified return/exchange period;
Customized items, final sale/clearance items, or items excluded from return/exchange policies by law or regulation.

  1. How do I contact customer service?

If you encounter any issues while shopping, please contact us via the website’s online chat, email, or other official contact channels. We will assist you as soon as possible.

  1. Does the website offer subscription services?

Currently, all products sold on this site are available via a one-time purchase and payment model; we do not offer automatic renewals, recurring charges, or subscription services. You only pay for the items you purchase, and there are no additional automatic charges. 11. How is my personal information protected?

We attach great importance to user privacy and data security. We collect, use, store, and protect your personal information in accordance with our Privacy Policy and will not sell your personal information to third parties without authorization.

  1. Will the website modify the relevant terms?

This website reserves the right to update the relevant terms of service, Privacy Policy, and rules in response to changes in laws and regulations or business development needs. Updated content will be published on the website and become effective immediately.